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I have posted this situation on other threads but would like to put this out there so people are aware of the issue:


My 2009 Subaru Tribeca had a shudder when driving at 25-35 and 45-55. After going back and forth with Subaru of America and my local Dealership, the shudder has been fixed.


I contacted SOA due to the Technical Service Bulletin that clearly states the issue and Subaru failed their customers by never issuing a recall. They instead waited for the issue to arise for each cutomer so they wouldn't have to cover it if the original warranty had expired.


After 2 full weeks of the dealership having my car and arguing with me back and forth that I needed to replace the entire transmission. This would cost $8,0000+ instead of the torque converter replacement that cost $1,500+.


I hope others don't encounter the same issue with their car and especially the terrible customer service I had received throughout.


Good Luck
 

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good to know is it a specific torque converter part number to get the one with the different balance
 

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IIRC this was discussed in a different thread and that torque converter # is a superceding part so that should be the only one being sold now.
 

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I have posted this situation on other threads but would like to put this out there so people are aware of the issue:


My 2009 Subaru Tribeca had a shudder when driving at 25-35 and 45-55. After going back and forth with Subaru of America and my local Dealership, the shudder has been fixed.


I contacted SOA due to the Technical Service Bulletin that clearly states the issue and Subaru failed their customers by never issuing a recall. They instead waited for the issue to arise for each cutomer so they wouldn't have to cover it if the original warranty had expired.


After 2 full weeks of the dealership having my car and arguing with me back and forth that I needed to replace the entire transmission. This would cost $8,0000+ instead of the torque converter replacement that cost $1,500+.


I hope others don't encounter the same issue with their car and especially the terrible customer service I had received throughout.


Good Luck

Just wondering if they fixed free or charge or you paid for it?
 

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My 2008 Tribeca has just started with this issue.
I flushed the ATF fluid and replaced the filter naively hoping this would help.
It did (a bit....at least I think I've convinced myself).

Reality is it will need to be replaced (along with a whole host of other parts). Just need to figure out how to priortize and deterimine if it's worth it, or move on to a new vehicle.
 

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My 2008 Tribeca has just started with this issue.
I flushed the ATF fluid and replaced the filter naively hoping this would help.
It did (a bit....at least I think I've convinced myself).

Reality is it will need to be replaced (along with a whole host of other parts). Just need to figure out how to priortize and deterimine if it's worth it, or move on to a new vehicle.
Move on. This car will give you nothing but issues in the future. I liked driving it but when I drove a newer v6 car I noticed how smoother everything was. How much power it had. Etc.
Good luck
 

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I have posted this situation on other threads but would like to put this out there so people are aware of the issue:


My 2009 Subaru Tribeca had a shudder when driving at 25-35 and 45-55. After going back and forth with Subaru of America and my local Dealership, the shudder has been fixed.


I contacted SOA due to the Technical Service Bulletin that clearly states the issue and Subaru failed their customers by never issuing a recall. They instead waited for the issue to arise for each cutomer so they wouldn't have to cover it if the original warranty had expired.


After 2 full weeks of the dealership having my car and arguing with me back and forth that I needed to replace the entire transmission. This would cost $8,0000+ instead of the torque converter replacement that cost $1,500+.


I hope others don't encounter the same issue with their car and especially the terrible customer service I had received throughout.


Good Luck
Our 2009 Tribeca is giving the same problem. Dealer says entire transmission has to be replaced and it will cost $8000+. Called the (856) 488-8500 Subrau number and it goes nowhere. any suggestions?
 

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Well, I can't tell if you mean that you're not getting a hold of anyone or if you talked to them and they aren't helpful, but here's a number to try if you couldn't get that 1-800 number to get through: 1 (800) 782-2783. This for Subaru of America. If you're in New England, I believe they're considered separate, and Canada is too.

That being said, I wouldn't expect much on an 11-12 year old car as far as getting them to cover it. You're double the time outside the powertrain warranty (5 years).

I would personally get a second opinion from a Subaru specialist in your area, if there is one. The 3.6 / 5EAT powertrain was also sold on the 2010-2014 Legacy and Outback, so it's not like it's as uncommon as the Tribeca is and they may have some experience with your problem.
 

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Thanks, Mark. Appreciate your reply.

I am actually very disappointed with Subaru. I have a 22 year Camry, sounds like a rocket engine, but still runs very well. I don’t mind minor repairs, but c’mon replacing the entire transmission. That’s really sad with all the quality propaganda that Subaru does about quality that I have to go thru this.

I will never consider another Subaru. There are so many choices out there...
 

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These transmissions are actually quite robust, although there are a few problems that do occasional show up (see the solenoid problem that you rarely but occasional see here).

I suggest a used transmission. It's rare to get the problem you have. I think you can use any transmission from a newer Tribeca. SHould be a heck of a lot less than 8k! I wouldn't use a dealer for this, as suggested by sub. A good indep shop.
 

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Thanks @tdelker . Just spoke with Len from the Subaru customer rep. Nothing useful - same old legal stuff - 118K miles, 10 year blah blah. Anyway, taking your suggestion and going for an independent shop. I still think there is a problem with this transmission. I have driven only 10K / year and no rough driving. Have a Toyota Camry with 185+K miles (20 years old) and it still runs and so I was expecting the same from this car...
 

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No I have not. The car does not really vibrate, though (other than the usual slight rough ride that the sports transmission has). You can feel the transmission is slipping/shuddering and the code that it gave was the transmission code error.
 

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Have you had your front CV axles replaced? My tribeca has a vibration at 45ish due to poor aftermarket CV axle.
This could be because of the original transmission mounts that were not up to the task of handling the H6. This problem is often blamed on the CV axle. The improved part is pretty inexpensive.
 

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Thanks @tdelker . Just spoke with Len from the Subaru customer rep. Nothing useful - same old legal stuff - 118K miles, 10 year blah blah. Anyway, taking your suggestion and going for an independent shop. I still think there is a problem with this transmission. I have driven only 10K / year and no rough driving. Have a Toyota Camry with 185+K miles (20 years old) and it still runs and so I was expecting the same from this car...
I wish I had never strayed from Toyota. I have a Tacoma with 320,000 miles on it and no real problems.
 

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Thanks @tdelker . Just spoke with Len from the Subaru customer rep. Nothing useful - same old legal stuff - 118K miles, 10 year blah blah. Anyway, taking your suggestion and going for an independent shop. I still think there is a problem with this transmission. I have driven only 10K / year and no rough driving. Have a Toyota Camry with 185+K miles (20 years old) and it still runs and so I was expecting the same from this car...
Subaru's service department is an arm of the sales team. They will quote something completely outrageous and then try to sell you a new vehicle.
 
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