[[email protected]]

I just got a call from my dealer, there is a recall for the tribeca, the liftgate. Apparently, 9 customers have called in saying the liftgate doesnt work properly, dealer tells me its nothing big, and not to even make a special trip out, but the next time i'm in for an oil change to get it fixed. anyone get any correspondence or a call?

 

[kooldak]

Not yet. A quick check of the usual sources that list recall issues shows nothing, yet. Looks like your dealer is on the ball.

 

[Peaty]

http://www.scoobymods.com/forums/showthread.php?t=6547

???

 

[[email protected]]

that might be it, he didnt get into specifics, just that there was a recall. i havent received anything in the mail, just a phone call to me.

 

[Peaty]

I have a feeling he meant TSB and not Recall, they are two very different things. Recalls are usually mandatory and mostly safety related.

a recall would be listed here:

http://www-odi.nhtsa.dot.gov/cars/problems/recalls/recallsearch.cfm

I did a quick search and there is nothing on the B9 listed.

 

[Peaty]

OK I got the letter in the mail myself, this is not a recall but a Service Program (WWZ-10-2) It seems the gas struts that hold up the hatch may (when cold?) not hold up and the hatch will lower. "The Tailgate Struts may not provide the total amount of support we intended" I'm gonna call tomorrow and see what's up. I'll scan in the letter when I have more time and put it on our site.

 

[jlcunlimited]

When I had my wifes b9 in they said it also need that recall but it's no big deal. I know alot of car manufatures have had simular problems with the hatch struts.

 

[Peaty]

At least they are being proactive, mine feel fine still, but it's still pretty warm here. I talked with my service department today. He said that he just heard about it and didn't not know what all is involved yet. He's looking into it, I'll call back in a week and see what's up.

 

[[email protected]]

no letter, just a call. my dealer mumbles alot over the phone w/ me so i couldnt hear correctly, all i heard was bring in the b9, lifegate problems or something, but told me its no big deal and not to make a special trip in.

good work peaty

 

[itsti]

Just got a letter.
"We suggest that you schedule an appointment with your Subaru Dealer as soon as possible to have the tailgate stays inspected and if necessary, replaced. Your Subaru Dealer will perform this repair at no cost to you. The appoximate time to complete the inspection is 5 mins. If replacement is required, the total repair time will be about 15 mins. However, it may be necessary for you to leave your car for a longer period on the day of your scheduled appointment to allow your dealer fliexibility in scheduling other appointments.

In the meantime, until the tailgate stays have been inspected and if necessary, replaced, we recommeded that you remain alert for the conditions described in this letter when operating the tailgate.

Please present this letter to your Subaru Dealer on the day of your service appoinment."

That's the main portion of the letter.

-Pui

 

[Peaty]

http://www.scoobymods.com/forums/showthread.php?p=24195#post24195

Posted a scan of the letter there.

 

[stryz]

Should I bring my B9 to the dealer even though I haven't gotten the letter yet?

 

[kooldak]

Did you get an '06 or '07? It is my understanding that only a certain range of '06 VIN numbers are affected. If you have an '06 you could probably just call your dealer or SOA and find out if your particular VIN is affected.

 

[Kevin]

I got my recall notice in the mail the other day! Time for a service call.

 

[stryz]

Did you get an '06 or '07? It is my understanding that only a certain range of '06 VIN numbers are affected. If you have an '06 you could probably just call your dealer or SOA and find out if your particular VIN is affected.

I got a 06. I should give the dealer a call. I try not to call the dealer where I purchased it because they are kind of a knuckleheads over there. They just care about selling the car. Also, its 25 miles away from me. There is a dealer close to me though like 10 mins away, can i drop it off there or call them?

 

[[email protected]]

I got a 06. I should give the dealer a call. I try not to call the dealer where I purchased it because they are kind of a knuckleheads over there. They just care about selling the car. Also, its 25 miles away from me. There is a dealer close to me though like 10 mins away, can i drop it off there or call them?

yes, you dont have to go to the dealer you bought the car from.

 

[Peaty]

FYI I now have the full (9 page) TSB documentation at that link.