[alces]

I know it was posted before, but I actually wasn't aware of that particular recall, and I don't, uhm, recall getting a notification.
That's quite unfortunate since the darn hood just slammed into my windshield going about 60-65 mph on the freeway. No injuries, but hood is bent and windshield cracked. Scared the sh.. out of me.
Just found out about that recall when googling. Original owner of the car, and I did get the Takata recall notice, but not the hood latch.

So obviously they still have to fix the original latch issue at no cost. But does anybody know if they are also required to repair the other damage? Or can they say I am on my own because they issued the recall but I failed to get it fixed? (not knowing about it)

 

[psygnal11]

You're asking for legal advice, which although this is probably not the best forum for doing so, I am curious - presuming you responded to the airbag recall - as to why your dealer didn't address the hood latch when you took it in for the Takata recall (which was issued subsequent to the hood latch recall).

Now if you didn't take it in for the Takata recall, the first thing the attorney on the other side is going to argue is that it would have been fixed when you responded to the Takata recall.

While it may be true, getting a judge/jury/arbitrator to believe that you didn't receive a recall notice for the hood latch (they sent them 3-4 times, IIRC) is going to be an uphill battle.

 

[alces]

True, it may become more a legal issue, at which point I would involve my attorney.
But I was just looking to see if someone has an opinion or experience with such a situation.

 

[Wiscon_Mark]

Typically cascading failures caused by a recall or extended warranty part should be taken care of under that, but I wouldn't expect it to be that easy.

Your best angle is definitely to argue that the dealership said nothing about the other open recall when you came in to do the airbag.

I know the hood latch recall got mailed out well before the airbag recall for me - is it possible that the previous owner was notified? Seeing your join date, I'm guessing you've had your Tribeca more than a year or two, so this probably isn't it.

 

[tdelker]

I would call Subaru of America and ask really nicely. They have been good to people in the past. They will likely ask you to take it to your local dealer to have them look at it.

Tom

 

[06b9beca]

I would call Subaru of America and ask really nicely. They have been good to people in the past. They will likely ask you to take it to your local dealer to have them look at it.

Tom

+1 I concur....never know! They have taken care of me before.

 

[Turtles_ride]

I took my '09 when I saw the recall was issued in the US and they said there was no recall in Canada yet. My hood flew open a few months later, but before the recall was issued in Canada. My windshield didn't get smashed but my hinges were bent and some touchup painting needed to be done. The dealer did this for me as well as replacing the latch before the recall was issued in Canada. I'd say you may have a leg to stand on because they didn't even mention this recall, which was issued before the airbag recall (in Canada at least), and they didn't let you know it needed to be done. J

 

[Staatus Quo]

I had my hood let go during the test drive at the dealership. Subaru reimbursed the dealer for the replacement of the windshield, and when my B9 went in for the hood latch recall, they did in fact pay for a new hood, and all the work that needed to be done. So, I ended up with a new windshield, hood, and paint at no charge. Subaru was great to deal with when I did start the process, but my dealer was instrumental in getting it done as well.

 

[alces]

Just a quick update, everything still in progress.

I called Subaru, they said generally it should be covered. They contacted the dealer I took the car to for them to assess the damage and get back to Subaru.

Per dealer they did send an estimate back to Subaru, about $3300 damage, incl. hood, windshield, and, he says, possibly some damage to the roof above the windshield where the hood may have hit. Have not yet heard back from Subaru so far.