2006 Tribeca AC problem - SB9T.com
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Old 08-06-2017, 01:20 PM   #1 (permalink)
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Default 2006 Tribeca AC problem

My AC started developing a problem where the AC would work for about 20-40 miles and then start blowing warm to hot air. This went on for days. I could not get an appointment with the dealer so I went to a service center. After working for hours trying to figure this out, they determined it was a bad compressor. They said it worked ok after they installed it, even took it for a test drive. I paid the bill of over $1000 and drive 12 miles when the same exact thing happened. I called them the next day and they were unable to look at the car because my problem caused them to get behind on other work. Nice! I called back and suggested they put my old compressor back in, which they still had, as that was not the problem, and then check the relay or other things. They then said it was probably multiple problems, along with a bad compressor, so I needed to leave the car there for them to do more diagnostics. They had multiple reasons for not putting my old compressor back. Also, they had not checked the relay or fan before they decided it was the compressor. Somehow I don't trust them now and made an appointment with the dealer. I think I am out the $1000.
What could be going on here? Could it be multiple problems or am I being taken?
I am not sure I even have any recourse here
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Old 08-06-2017, 02:38 PM   #2 (permalink)
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I had a similar A/C issue, I swapped the relay took 2 mins which sorted it out. Hope the garage see's you right.
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Old 08-06-2017, 03:10 PM   #3 (permalink)
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It doesn't look like I will get anywhere with the garage as they already put the new compressor in, I paid for it, and they will not remove it and put the old one back in.
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Old 08-08-2017, 02:35 PM   #4 (permalink)
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The dealer checked my AC out today and the problem was a loose relay. There was no charge for them to tighten it. I am going back to the rip off service center to get my old compressor. Is there any way to get that tested without it being in a car? A family member who is a lawyer said to dispute the credit card charge of $1000 but how can anyone prove or disprove whether the original compressor was bad or not? I personally don't think it was bad. The service center told me that there might be multiple problems after I said that changing the compressor did not solve the problem.
Amy thoughts on this?
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Old 08-08-2017, 02:36 PM   #5 (permalink)
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I meant ANY thoughts on this!!
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Old 08-08-2017, 02:50 PM   #6 (permalink)
avk
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The dealership should provide a 12 months/12000 miles warranty on repairs. Now if it comes out that the compressor replacement wasn't necessary, this might become an uphill battle in any case. Did they document any diagnostic steps on the repair order? If the old compressor didn't seize, then why did they replace it? Did it leak at the shaft? Did the clutch fail? It's normal for a dealer shop to replace the whole assembly in those cases, but did they really put any effort to determine what was wrong?

Last edited by avk; 08-08-2017 at 02:55 PM.
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Old 08-08-2017, 03:16 PM   #7 (permalink)
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It wasn't the dealer that replaced the compressor. I went to a tire and service center thinking it was a minor problem because I couldn't get an appointment with the dealer for quite a while. The compressor gave no symptoms except that they said the clutch did not work all the time. They did not check the relay before replacing the condenser. I am going to pull out my receipts now and see what they wrote.
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Old 08-08-2017, 03:20 PM   #8 (permalink)
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I did not trust the tire and service center to do any more work on my car so I went to the dealer today. They are the ones that found the loose relay.
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Old 08-08-2017, 03:31 PM   #9 (permalink)
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Sorry I didn't read through the whole thread. So it looks like the garage just assumed the clutch coil was bad, without checking the resistance or verifying whether 12 V is applied when you turn on the AC. Bad situation, especially if they replaced the OE compressor with a rebuilt unit of unknown quality (and charged you the same as dealer retail on a Subaru part). If they're un-cooperative, you may have a good case to bring up in a small claims court, depending on how easy it is in your state to do so.
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Old 08-08-2017, 04:50 PM   #10 (permalink)
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The compressor was supposedly new. I am now thinking I will just forget getting anything back from the $1000 spent and just file reports with the BBB and Consumer Protection Agency. I can't prove the original compressor was good so that is where I think I might run into trouble.

I was always pleased with the dealer and am so sorry I didn't have the patience to deal with the awful heat here until I could get an appointment. Since the service center was so bad, I had to deal with the heat anyway.
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Old 08-09-2017, 05:59 AM   #11 (permalink)
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Always be careful what you sign when you take your vehicle in for a repair. Chances are you signed an agreement to replace the compressor, repair shops are businesses trying to make money so they will cover themselves by any means.

The big take-away here is do you want it done right or right now?
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Old 08-11-2017, 06:26 PM   #12 (permalink)
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Where is the relay for the AC, and what do I need to tighten or check or disconnect and change completely? My Tribeca has the same sporadic issues. It will work great and be icy cold, and then 5 minutes later start blowing warmer almost damp feeling air... but it may only do that once a week.
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Old 08-13-2017, 01:06 PM   #13 (permalink)
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My 06 has a relay panel directly under the steering column behind the lower dash. The AC relay was the lower right but google your model.

I replaced the main relay at the same time assuming similar usage.
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Old 08-13-2017, 03:40 PM   #14 (permalink)
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Its in the engine compartment on my B9 by the battery.
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